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Originally Posted by JonathanLH
sounds like the upstream is heavily used in your area, know anyone else on ntl who you could talk to (although they could be on a different upstream channel)
maybe BBKing would let you PM him your MAC address and he'd check it out for you 
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Nope if upstream were overutilised it'd be Pete Tong all the time.
Is a router involved in this anywhere? Is WinXP SP2 being used? Has the max connections tweak been done?