[patrickp]

Your username may be case-sensitive, Borderline, and your password almost certainly will be. Bear that in mind when trying to login.

Also, are you sure you're still on the same account as the one you opened with that disk and password? I say that because, thinking back, I've had two changes of broadband service (one when I signed up, another when I switched from STB to SACM) and several accounts when I was on dialup - everytime the account changes, so does the email address and password.

Another point - are you sure you never logged in and changed your password after signing up? A lot of people do, just to get something easier to remember than the randomly generated one you're given to sign up with.