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Originally Posted by Doofy
An engineer is due to visit me on tuesday because i rang Tech support for my BB this morning which later turned out to be A local fault which NTL sorted later in the day. My sis in law was told an engineer isnt available for 2 weeks so i have to have an engineer when i dont need one and she cant have one when she does. Sorry for any confusion on this one we do live around the corner from each other.
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The different waiting times for engineers are due to the fact that you would have (or would if you needed one) a service tech, whereas your sister in law would have an install tech because the installation was not done properly/ failed within 7 days.
If i was her I would also complain about the way the Sky Box was treated- If it was me and there was any damage to the box I would be seeking compensation from ntl to pay for it.