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Originally Posted by Rob C
Can I confirm an engineer is now due to visit you on Tuesday 3rd January? If so given the holiday period that is probably quite reasonable. By the sounds of the description of faults you've given so far, there is going to be something that needs the engineer to visit and check your house so they can then see what is really going on.
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Two different faults there Rob, his sis-in-law is the one who's been quoted two weeks and is the one who has just been installed
One thing to check is the box number, it may be possible that the wrong serial number has been attached so the hits aren't clearing