I've had occasion to call them (customer services) three times over the last day and they've been polite and helpful each time. They seemed to know their stuff quite well too when I had some awkward questions
Mind you what I'd asked them to do hasn't happened yet (10mb to 2mb) and each time I've called back to ask if it's been done they assure me it has and all I need to do is reboot my modem, which I did while they were on the phone.
Still on 10mb, but I've been assured 3 times now that I'm on the 2mb billing.
edit - and a big thanks to a member here for sorting this out. I'm not sure if I'm allowed to say who so I won't but you know who you are - you star you
