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Cerberus · 29-12-2005, 19:56

I have been experiencing some really slow speeds as of late. I have even had speeds of less than a 1mb service. So back to tech support with our Indian friends. Did all the usual checks firewall, anti virus, router etc.. but still didnt resolve my issue. SO after 20 minutes on the phone with this guy I said can you pass me through to CS where he replied "Go cancel your service then!" (Not bad as I never mentioned cancelling!!!)

Anyways after a short call to CS based at Belshill, I then proceeded to call tech support again and at last got through to the Swansea CC. The advisor there was excellent and pointed out that my Ambit 120 had rebooted itself 250 times in the past month. He then decided that obviously there was a fault with the modem and booked an engineer to replace it next week on Friday.

Why couldn't the Indian call centres have done that originally? Instead they made excuse after excuse and had me call them back 10 times over the past 3 weeks.

Anyway I got the result I wanted and hopefuly the new 250 modem will be an excellent replacement.

29-12-2005, 19:56	#17
Cerberus Permanently Banned Join Date: Dec 2004 Age: 49 Posts: 978	Re: just did a speed test.. I have been experiencing some really slow speeds as of late. I have even had speeds of less than a 1mb service. So back to tech support with our Indian friends. Did all the usual checks firewall, anti virus, router etc.. but still didnt resolve my issue. SO after 20 minutes on the phone with this guy I said can you pass me through to CS where he replied "Go cancel your service then!" (Not bad as I never mentioned cancelling!!!) Anyways after a short call to CS based at Belshill, I then proceeded to call tech support again and at last got through to the Swansea CC. The advisor there was excellent and pointed out that my Ambit 120 had rebooted itself 250 times in the past month. He then decided that obviously there was a fault with the modem and booked an engineer to replace it next week on Friday. Why couldn't the Indian call centres have done that originally? Instead they made excuse after excuse and had me call them back 10 times over the past 3 weeks. Anyway I got the result I wanted and hopefuly the new 250 modem will be an excellent replacement.