Cable Forum - View Single Post

Jim galbally · 23-12-2005, 22:04

on the 10th i upgraded from 1mb (on STB) to 10mb (on cable modem)

did the equipment install etc. myself (boy did that cause agro with NTL on the phone!!!)

anyway ive got the bill and its showing up as i'm still paying for my 1mb broadband at 17.99 pm and also an aditional 15p/m charge for a 2nd STB (which i dont have) and theyre billing for the extra STB from the 10th

anybody else got similar? i'd expect to see a cancelation of the 1mb service and a new charge for the 10mb service!

23-12-2005, 22:04	#1
Jim galbally Inactive Join Date: Dec 2005 Services: NTL 10MB (CM250) + TV + Phone Posts: 46	Funky Bill after upgrade, anyone else? on the 10th i upgraded from 1mb (on STB) to 10mb (on cable modem) did the equipment install etc. myself (boy did that cause agro with NTL on the phone!!!) anyway ive got the bill and its showing up as i'm still paying for my 1mb broadband at 17.99 pm and also an aditional 15p/m charge for a 2nd STB (which i dont have) and theyre billing for the extra STB from the 10th anybody else got similar? i'd expect to see a cancelation of the 1mb service and a new charge for the 10mb service!