Well thanks for that.I had a result today,waited 15 mins to get through.I said to the girl,i was told to call back when i got my bill if a had info about the 10 mbps.I said to her that i have gone to
www.ntlworld.com/upgrade,but it told me to call you up.She put me on hold for 30 seconds,came back and said,"you will need a new modem,and the earliest will be 3rd January afternoon"I said Ok then,that is free isn`t it, she said yes.
So it looks like i will get full speed after Christmas then.
