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Originally Posted by Rooked
Its all very well moving customers to different upstreams - but - as soon as the modem is turned off - rebooted - you will be automatically back on the upsteam that you initially had the problem with. Telewest will not sort out the utilisation issues untill enough people call tech support complaining. There are lots of users on BY with ancient old pc's jammed up with spyware that dont even know how fast there broadband should be, chances are they wont be complaining. So i guess the best was to get it resolved is to call tech support and make the problem known in vast numbers.
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Not sure that's true tbh. At my present place telewest have changed my upstream channel and iv rebooted my modem quite a few times and it's still on the same channel. Perhaps it goes back if you're setting the channel at your end (i.e using the modem's interface). I cant confirm how that side works as im not sure when i had the motorola surfboard if we ever rebooted the modem