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Originally Posted by ameen
I think the 2mb is much better and reliable then the 4mb
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dont really see how that could make a difference tbh. If the network is overloaded and telewest servers take half a second to respond to requests from your computer then it wouldnt make a difference if you were on half a mb, 10mb or even 100mb. You might get closer to what you're paying for in terms of download speed but the latency should be identical. Maybe they've put you on a different upstream cuz you're on 2mb...
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Originally Posted by WildSod
I think Telewest will lose loads of customers at this rate i know of a few who are also thinking of moving on.
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This is probably the only way they'll listen, though they'll probably think the cause was something completely different...
I also know a few people who intend on cancelling and switching to dsl after their 12 months are up. The thing for me is my landloard wont let me install sky or an external aerial so if I want a tv package I need to get telewest, and seeing as you cant get the tv package without subscribing for a net package or phoneline it would be a tad expensive to pay for 2 landlines a month when I only use a mobile... fortunetely since switching upstream iv had continued good service, though im not keeping my hopes up.
In terms of their contractual agreement, well I bet (..im not a lawyer) the only thing it'd give us would be the right to exit the agreement within the 12 months. One thing though, on the phone they did mention if it continues they may give you some compensation (e.g you pay less for your connection) which might be worthwhile - but who wants a net connection that's that slow, however much they charge you