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Originally Posted by Bill C
If that is the case and you are sure you have a problems then report it to faults. Phone them its better than Email.
If they can see a problems as well then they should send out a Network Tech. 
My and Igs point is that the trace routes you have posted dont show any problems apart from 1 ot 2 slow routers.
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I have reported it has been escalated but talking to techs in india is not the best
recently its bobbins
Target Name: spc1-roch1-6-0-gw.bagu.broadband.ntl.com
IP: 81.100.143.1
Date/Time: 21/12/2005 18:10:07
2 306 ms * 127 ms 11 ms 154 ms 6 ms 8 ms 173 ms 96 ms 6 ms 12 ms 267 ms 6 ms 6 ms 6 ms 6 ms 223 ms 46 ms 6 ms 7 ms 6 ms 9 ms 220 ms 58 ms 185 ms 6 ms 7 ms 6 ms 121 ms 7 ms spc1-roch1-6-0-gw.bagu.broadband.ntl.com [81.100.143.1]
I was after your and igs advice on this