Hi hoofner,
I think Telewest will lose loads of customers at this rate i know of a few who are also thinking of moving on.
Quote:
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one of the telewest guys suggested they'd be able to send out a motorola modem so i could change the channel myself but it seems that's incredibly unlikely to happen. guess i'll just be phoning them up quite reguarly to switch channels...
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94% have had that too and also moved to other channel's...worked fine for a few days then back to square one
I have the Motorola Modem now and even with me swapping about from channel to channel only to find them all as bad as each other. When i ring them they goto second line for a while come back and say "I'll just have to put up with it its just busy"!!! what the hell we paying for here ??
Wonder if there's a way to speed thing up for all that are having trouble not sure on the law but came across this...
Link on a quick search on done.
http://www.dti.gov.uk/ccp/topics1/saleandsupply.htm
Quote:
The Supply of Goods and Services Act 1982 requires traders to provide services to a proper standard of workmanship. Furthermore, if a definite completion date or a price has not been fixed then the work must be completed within a reasonable time and for a reasonable charge.
Also, any material used or goods supplied in providing the service must be of satisfactory quality.
The law treats failure to meet these obligations as breach of contract and consumers would be entitled to seek redress, if necessary through the civil courts.
Contractual exclusion clauses in relation to services are not illegal but they are not enforceable if they are unreasonable.
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Maybe one here can point if the law has been broken or not..I'm not saying they have.
Somthing has to be done millions of ponds been made from us all and for a service we are not getting, Or thats how i feel.
Tony.