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Originally Posted by Chrysalis
Well what you just said about AOL support I feel like that about ntl support. with the exception of swansea, but 9 times out of 10 I will get through to india.
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think you have misinterpreted... for example: AOL via ntl cable customer- modem is offline
Contact member services, speak to first line who say... hmm technical problem... phone second line, who say hmm.... isn't the pc... phone third line, who say... hmm isn't an AOL problem... phone ntl... check modem/ network and book engineer (assuming of course the AOL diagnosis was correct- in my experience 80% of the time it was wrong, if this is the case phone AOL back and return call to them). FUN!