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Originally Posted by Chrysalis
AOL leave a lot to be desired but from when I used it at my sister's house in her dialup days it was reliable worked and did the job. They answer the phone's fast and was in a uk call centre, to top this off it was a good price for what you get and had no cutoff's like other dialup isp's. I cant comment on their broadband but they have no cap and I would guess their call centre is better then ntl's. So its no surprise they have a higher satisfaction level.
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I believe AOL use India and Ireland call centres now- there is certainly one in Waterford.
From what i have heard the most frustrating thing about AOL is how patronising everything is, and the fact that if you have a problem you have to speak to 4 or 5 levels of support before you get to someone who knows what they are talking about.