[Chrysalis]

Well here lies the problem, ntl's level of performance varies heavily in different area's. Some area's seem to have a very good service and people living in those area's find it hard to understand people are not satisfied but in other area's the service can be dire. To compound this when something does go wrong it can be hard to get ntl to resolve it, customers have to deal with india tech support who are heavily scripted and a CS call centre where the treatment isnt consistent. Would you say what I just said is fairly accurate.