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Originally Posted by DaBuzz
Well he said to them if he got another letter, he'd be angry. The woman on the phone told him not to worry as it won't happen again. I thought it was a bit odd personally tho. He's always been good at complaining.
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Customer service = paid flat rate
Sales = On commision
Retentions = On commision (sort of)
So ask youself which 2 departments are going to bending the rules to help you out? The ones that it benefits to do so of course.....
hm