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Originally Posted by Mick
Having met Simon Duffy - there is nothing I can fault the guy for, hes given this forum the avenues back into ntl, now more so than ever.
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I've never met the guy and I don't know what he was tasked by his boad with achieving, but one thing he has not achieved is improving the customer experience, which, in my experience, I would say is now worse than ever.
But then he was probably tasked with reducing the ever present threat of bankruptcy, which he does appear to have done - but at the expense of good service and innovative products.
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Originally Posted by Wicked_and_Crazy
you were no longer a customer, why should they waste energy on you  |
Well you would hope that after a customer leaves ntl and the dust has settled the ex-customer might one day go back to them. But when people go out of there way to make things unpleasant for the leaver, it just makes sure they won't go back.
The very thing happened to me. I've never been a big fan of ntl, but have tollerated them for a long time on the basis that if I don't have to call them (as in have to, matter of huge importance) then I'm better off not doing - as every call turns into a farce. As most of the time (latterly) things worked OK, I put up with them.
But when leaving, they made is incredibly difficult at every stage, I have (no joke) spent eight hours on the phone to them during November trying to sort their messes from three different departments out and as a final insult a get to speak to single most rude person on the planet who decides it's more fun to personally insult (ex)customers rather than sort her own deprtment's huge balls-up out. She has made sure that I will never EVER be an ntl customer again. And she is being dealt with.