Cable Forum - View Single Post - BT outsourcing broadband technical support

Paul K · 16-12-2005, 07:03

Yep massive outsourcing to our group in India so you all need to hope that our VOIP system stabilises. On the flip side though, they are creating an additional 600 jobs in the UK and are looking to re-locate as many people from the closed centers as possible. Believe me though, not everyone in BT is happy about the amount of work leaving the country

All we can see is customers gettinf fed up with trying to understand our staff in India (they do their best but English is a second language to them).

16-12-2005, 07:03	#3
Paul K Inactive Join Date: Jun 2003 Location: Essex innit Age: 51 Services: Sky HD + 16Mb ADSL BT Telephone Posts: 15,735	Re: BT outsourcing broadband technical support Yep massive outsourcing to our group in India so you all need to hope that our VOIP system stabilises. On the flip side though, they are creating an additional 600 jobs in the UK and are looking to re-locate as many people from the closed centers as possible. Believe me though, not everyone in BT is happy about the amount of work leaving the country All we can see is customers gettinf fed up with trying to understand our staff in India (they do their best but English is a second language to them).