Hi all,
My 1st post regarding Cable TW.
My problem with Telewest seems to be a problem with a few here for what i have been reading.
Been with Cable for around 5 years starting of with there 512k connection,
Buying faster speeds from them every time they up-graded.
On the 10mb conection now and only getting speeds of dail-up to 1.5mb
Ring cable customer services none stop to report my problem and hoping they can sort it out, and only being told the same old thing UBR 87% full nothing they can do.
On one phone call got told to find another ISP if i am not happy
After all we are all buying a servive that we are clearly not getting. Ringing there Customer support for the help and only being left were we started.
From: Bristol
OS: Windows XP Home
Network Set-up: Modem Direct to PC †¦ router off to eliminate problems.
Firewall: PCguard
Tracing route to bbc.co.uk [212.58.224.131]
over a maximum of 30 hops:
1 14 ms 15 ms 27 ms 10.36.0.1
2 99 ms 37 ms 60 ms 195.188.230.225
3 35 ms 57 ms 79 ms 195.188.230.69
4 36 ms 28 ms 27 ms 195.188.230.18
5 28 ms 21 ms 54 ms 194.117.136.182
6 53 ms 29 ms 61 ms 194.117.136.178
7 22 ms 42 ms 22 ms tele1-know-rab.telewest.net [194.117.136.158]
8 26 ms 42 ms 29 ms 194.117.136.146
9 37 ms 77 ms 23 ms 194.117.148.171
10 17 ms 26 ms 34 ms 212.58.238.129
11 44 ms 60 ms 34 ms rdirwww-vip.thdo.bbc.co.uk [212.58.224.131]
Trace complete.
In fact on this Trace its came back pretty good but 80% of the time its much worst
with time out's so on...
Download speeds of around 24kbs to 150kbs and this was straght from blueyonder games site. http://gamefiles.blueyonder.co.uk/blueyondergames/
Is there a tip to convince blueyonder cutomer services when ring them we have a problem that needs to be addressed ???
Or do we have to make do, pay the £35 for a 1 or 2mb connection when we all could goto another ISP for around £17:99 at them speeds.
Thanks
Tony.