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Originally Posted by Bifta
OT but, I used that responsetek thing when it first appeared to let NTL know just how craply they treated me when I was a customer, 3 months later, after no further contact, I got an email asking to complete some survey on how great I thought the responsetek thing was ...
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As you rightly point out this has nothing to do with Simon Duffy. But also the responsetek tool, once it was first launched, some people who sent feedback did not all get replies back.
Getting back to the topic at hand - I think the thread title is somewhat confusing, Simon isn't stepping down but going into a new role.
Having met Simon Duffy - there is nothing I can fault the guy for, hes given this forum the avenues back into ntl, now more so than ever.