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Originally Posted by Ignition
Quite sure you aren't allowed to upgrade if you have been forced to downgrade.
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I was moved to 1mb in november and then got email telling me that I was being moved to 512 unlimited, my bill shows 1mb.
I am not a heavy user, about 30g a month average.
I think that if the service is 1mb unlimited then that is the service I should be getting not this 512, at no point in this to and fro have I been given any choice, except for the initial opt out from 1mb with cap.
I was not forced to downgrade just downgraded and then told about it.
Some clarification from NTL on what exactly they are doing would be nice but as usual it appears that mis information rules.