There are so many conflicting stories coming out of CS that I often wonder if we're all speaking to the same company
I was told initially by CS that the Samsung STB was good for up to 30Mbps

The chap sounded so convincing too
However, apart from the upgrade, STB/SACM fiasco, CS in my experience have always been polite and very helpful, sorting out problems with the minimum of fuss. So generally, a big

to them. The problem is, the operatives at the sharp end aren't being given the correct information, but that is no excuse to (seemingly) make up stories