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DaggaDagga · 13-12-2005, 21:53

So is it a good thing to come bottom of a survey, even if it may be flawed?

JD Power are very well respected. Even if their survey is a load of guff then the fact is that people will probably trust it.

So there may possibly be x% error, owing to a small sample group or whatever. Is it still good to be rated the worst?

The arrogance of the NTL-pushers is incredible - we know we're brilliant, don't care what any else says (or publishes). Hang on - where have all our stupid customers gone?

A product doesn't necessarily have to BE bad. If people are saying that it is bad then that means that the supplier needs to think about whether their product or publicity needs to change.

13-12-2005, 21:53	#21
DaggaDagga Inactive Join Date: Oct 2005 Location: Hampshire Services: Royal Mail snail mail. No telly. Wind-up gramophone. Posts: 125,837.56 Posts: 385	Re: ntl last & TW 1st in JD Power ISP Chart So is it a good thing to come bottom of a survey, even if it may be flawed? JD Power are very well respected. Even if their survey is a load of guff then the fact is that people will probably trust it. So there may possibly be x% error, owing to a small sample group or whatever. Is it still good to be rated the worst? The arrogance of the NTL-pushers is incredible - we know we're brilliant, don't care what any else says (or publishes). Hang on - where have all our stupid customers gone? A product doesn't necessarily have to BE bad. If people are saying that it is bad then that means that the supplier needs to think about whether their product or publicity needs to change.