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NTL scored "significantly below the industry average on all factors except cost of the service", said the report
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Make what you want of that but if price is the only attractive factor it says to me we want new customers and once you a customer we dont value you.
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Even though NTL has taking a pounding in this survey, there is something that might prove of interest. It seems punters have a keen interest in receiving bundled services on one bill with BT, NTL and Telewest emerging as the "most popular choices for providers".
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As I said before it appears triple play is ntl's saving grace along with the agressive pricing.