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jubbly · 13-12-2005, 11:43

I am getting the same sw upgrade failed on my modem, I called support to see if I had been upgraded, they told me my area had but as I was a 256kb customer I wouldn't get any upgrade. Trouble is I'm on elite 2mb never been a 256kb customer they then told me to ring customer service, which I did and they are telling me my area hasn't been upgraded yet and there is no date for the upgrade yet.

Not the best customer service in the world! (Glad I left)

13-12-2005, 11:43	#3
jubbly Inactive Join Date: Nov 2005 Posts: 3	Re: 10 Meg Problem With Motorola Modem I am getting the same sw upgrade failed on my modem, I called support to see if I had been upgraded, they told me my area had but as I was a 256kb customer I wouldn't get any upgrade. Trouble is I'm on elite 2mb never been a 256kb customer they then told me to ring customer service, which I did and they are telling me my area hasn't been upgraded yet and there is no date for the upgrade yet. Not the best customer service in the world! (Glad I left)