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Originally Posted by richgm
Latest update is as follows:
1) NTL billing think I'm on 2meg
2) Tech Support think I'm on 750k (Which doesn't exist any more)
3) the online check that was posted earlier on in the tread thinks I'm still on Dial-up.
My Mac address isn't registered with billing as I own my own modem. I now have to ring tech support  get them to walk me through how to register my mac address then ring CS and get them to but me on 2meg. Which I was already on and am getting billed for.
Jackthelad, Have you ever had a 2meg connection?
Also do you own your own modem?
Rich |
uh huh... exactly as i thought... i remember a sorting out a few of these when i was in tech support. Some of this might not mean anything to you, but this is to give you an idea of the process that will occur:
1) the mac address needs to be nuked which will knock you back to an unregistered state (you will get an ip ending 248-253)
2) you will need a new pin number generating (not sure if tech support are allowed to do this)
3) You will then need to visit
https://autoreg.autoregsiter.net/ and complete registration as if you are a new customer
4) Tech support can then replace the email/ webspace that was created by the "new" registration with your existing details
5) you're then up and running again....
That used to be the process, although i'm not sure whether it has changed since the summer. There is another way of sorting this out as well, but there are even fewer people in ntl that know how to do that than the above process so i don't think i'll bother explaining!
BTW what area are you in? Is it one of the following: Wales and West, Glasgow, Kirklees, Luton franchise areas?