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Originally Posted by J4MESG
Thanks lads,
Yes i unplugged USB and connected ethernet then rebooted, i turned modem fully off but never left it disconnected for a couple of mins or anything.
model of modem is
60194E-A12
Thanks
James
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You need to give the modem a little while to ensure the memory is blanked, so try that again. The model number should be a little simpler than that - we're looking for a name like 'NTL Home 120' or 'Terayon Terajet' (or 'TJ') or Motorola or 3Com. Anything like that on it?