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IanUK · 12-12-2005, 12:37

This is exactly one of the same problems I had with NTL over the last week, I also had an STB and had a SACM fitted, no pin, it took me about 12 phone calls to support before it was finally sorted, but now I have no connection at odd times because of another fault - sadly you'll just have to keep ringing them until they get it right.

I'm also willing to bet that I get charged for both STB broadband and SACM broadband when my next bill comes in, I was told it wqould be switched over, but basically everything else I have been told by CS has been wrong so I'm expecting that to be wrong as well.

Oh and don't expect Broadband Plus to work once you are switched on, they can't get that right either....

If you still are not getting anywhere then ask to speak to 'Huw' in Tech Support (ring the 0800 052 2000 number) he was the only person who could sort mine out in the end..

12-12-2005, 12:37	#2
IanUK Inactive Join Date: Feb 2004 Posts: 693	Re: How much longer This is exactly one of the same problems I had with NTL over the last week, I also had an STB and had a SACM fitted, no pin, it took me about 12 phone calls to support before it was finally sorted, but now I have no connection at odd times because of another fault - sadly you'll just have to keep ringing them until they get it right. I'm also willing to bet that I get charged for both STB broadband and SACM broadband when my next bill comes in, I was told it wqould be switched over, but basically everything else I have been told by CS has been wrong so I'm expecting that to be wrong as well. Oh and don't expect Broadband Plus to work once you are switched on, they can't get that right either.... If you still are not getting anywhere then ask to speak to 'Huw' in Tech Support (ring the 0800 052 2000 number) he was the only person who could sort mine out in the end..