[Jimfishybob]

Thanks for quick reply Rob, I tried that but they say everything is hunky-dory at their end. I suggested to them that if that was the case does that not imply that the hardware itself is faulty. I think they suspected I was trying to get my modem upgraded and fobbed me off with 'performing more tests' and saying they'd call me back. They didn't and I thought i'd try here before subjecting myself to that hold music for the next couple of hours.