Originally Posted by Dodger444

NTL can't carry on like this... doing what they are doing, I and other customers who have had their modems/stb replaced have NOT been charged £50 but some customers have. the only reason I can think some customers have been, is because they cant be bothered to protest, they'd rather have a quiet, simple life and be £50 out of pocket while NTL laugh all the way to the bank! I think most of the customers who havn't been ripped off are the ones that picked up the phone and said NO!! If one customer doesn't get charged for the upgrade then the same should apply to all customers.