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Leics is saturated pretty bad at ubr level
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Pretty sweeping statement. Have you checked every single CMTS in Leicester, at up to 8 CMTS per UBR and 12 UBRs in Leicester now (six more in the last year , by my reckoning).
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seems, I've had no service for TV or Broadband for most of the week
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If it's affecting TV it isn't UBR congestion. Period. PM me your modem's MAC address and I can take a look at it.
There are no UBRs in Romford, incidentally.