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Re: What does this look like to you?
Just to update, I got it working. It turns out I was given a "pre registration IP" and once the technical help desk deleted and re added my cable modem account (or something similar) it started to work.
Not a nice experience over all but it is fixed so not much harm done. I did call the help desk twice before and they said they couldn't help me ( which was why the engineer was booked) it was only through my persistence and investigation (and people's help here) that I got them on the right track. However after an hour or two on the phone they told me it was costing me something like £1 per minute so I may have got it working again but at what cost? We'll see I suppose because I plan on requesting a refund for the days where my service was down and a refund on my calls to the technical support as this was not my fault.
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