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hofugoshi · 11-12-2005, 14:07

Bolton, Manchester area here.

I've been regularly rebooting the SACM since the ntl Christmas card arrived and am still on the 3Mb service. I rang customer services a few days ago and was told that I was on the 10Mb upgrade list and should receive it either later that day or by the end of the year. Now that is most definately a fob off. The lady I spoke to also said that engineers were working on upgrading areas in stages. Bolton was on the upgrade for equipment list months ago!

The upgrade page always tells me I'm on the maximum connection and after restarting the SACM numerous times over the last few weeks, I still remain on 3Mb.

Modem is an ntl home 200 and I've tried this both through the router and direct to one pc.

Guess it's just a waiting game although I must say a very frustrating one.

11-12-2005, 14:07	#1367
hofugoshi Inactive Join Date: Jul 2004 Location: Bolton Services: NTL Family Pack, STB, Phone, SACM 3Mb Posts: 3	*Re: ALL* ntl 10MB Discussion (Part 3)** Bolton, Manchester area here. I've been regularly rebooting the SACM since the ntl Christmas card arrived and am still on the 3Mb service. I rang customer services a few days ago and was told that I was on the 10Mb upgrade list and should receive it either later that day or by the end of the year. Now that is most definately a fob off. The lady I spoke to also said that engineers were working on upgrading areas in stages. Bolton was on the upgrade for equipment list months ago! The upgrade page always tells me I'm on the maximum connection and after restarting the SACM numerous times over the last few weeks, I still remain on 3Mb. Modem is an ntl home 200 and I've tried this both through the router and direct to one pc. Guess it's just a waiting game although I must say a very frustrating one.