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I was told by tech support that is was normal to have a 50% loss as so,e servers don't respond to trace routes
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I think thats right, but I never normally see it on traces, yesterday there was 50% loss or the word 'Err' on almost every hop, it looked awful and there was no throughput, it cleared up, and today so far is ok, but I'll wait and see what happens, things have been very bad in this area for the last week or so.