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Originally Posted by BBB
I signed up through the website for 10mb broadband, I then phone them and ask why it's not working, I'm then informed that it doesn't start till January.
I've got my bill today that clearly says "10MB Broadband (75GB) £37.99 yet I don't have 10mb broadband! Can I dispute this?
Any advice?
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Erm, just how are you being ripped off? You are paying the same now as you were when your bill said 3MB Broadband. Your bill now says 10MB but you are being charged the same, at the moment your connection is the same (3MB). You will just have to wait for the upgrade.
I see no rip-off and I see nothing to dispute. Some people have got the speed upgrade, others not (me included). Just be patient and it will arrive.