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Originally Posted by IanUK
I've had my shiny new 10mb connection since last night, and approx 3 hours ago the speed went from 650k to 7k and there it has stayed 
I rang Tech Support and after 2 phone calls of approx 20 mins each in length he finally told me that the UBR I was on is completely full and I'm likely to get these slow speeds for some time - so basically I upgraded for a 10 meg connection and got a sub 56k modem speed - great job NTL.
To say I'm pee'd off after the week I've had with NTL (3 faults in this area over 3 days) a total failure to install my modem correctly and now this - utter crap
If you are in the Romford Area and getting sub 56k dial up modem speeds its because the UBR is full, the guy said it would be escalated to support but it may take a while to fix.
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ROFLMAO my **** will you go from 5Mbit to 64kbit immediately due to congestion
Try again tech support, this sounds more like the area faults that have shagged your service completely are continuing to degrade it.
Bet there's loads of packet loss and inbetween the loss fairly low pings too
