Back in August I as upgraded to a 2mb account and my charges went up to £24.99 a month (I own my own CM). Over the past few days I've noticed that I'm running slow on downloads. Check it out and I'm running as about 80(odd)kb. Rang Tech help and The nice Indian lady couldn't even find my MAC address. She told me I was looking at the wrong number and it should have letters in it and mine is only numbers.
Well after a drawn out conversation with me downloading stuff from the Microsoft web site, she decided I was only on 750K (Does it still exist?) and I needed to be upgraded. I told her I have been upgraded but she wasn't having it and told me she'd put me through to someone to be upgraded. On hold I went and I eventually gave up and put the phone down. Anyone got any ideas as to whats going on or how to get hold of the techie's in Swansea rather than a scripted technophobe on another continent.
Did the speed test oh here and got this:
Sat, 10 Dec 2005 16:59:44 UTC
1st 512K took 5919 ms = 86.5 KB/sec, approx 713 Kbps,
0.7 Mbps
2nd 512K took 5918 ms = 86.5 KB/sec, approx 713 Kbps,
0.7 Mbps
3rd 512K took 5909 ms = 86.6 KB/sec, approx 714 Kbps,
0.7 Mbps
4th 512K took 5918 ms = 86.5 KB/sec, approx 713 Kbps,
0.7 Mbps
Overall Average Speed = approx 713 Kbps,
0.7 Mbps