Cable Forum - View Single Post

Simcut · 10-12-2005, 13:52

I just got off the phone to Broadband Tech Support, spent 40 minutes going over the SAME ground as the previous phonecall, bloody useless, once again the Indian Tech Support office are as helpful as usual.... I am in NO way racist but my god, every phonecall I have there has been no help whatsoever and has just annoyed me even more.

they (of course) suggested it was a problem with my router, despite me saying I had done checks without the router being connected and the problem still occured I was asked to disconnect the router for 2-3 days and to use the internet on 1 PC, they can f**k off if they think I am doing that !

I asked for an engineer to be called out to perform tests on my 120 modem and to replace it with a 250 and was told that a £25 charge would be involved for calling out an engineer.

I AM AT THE END of my tether, can someone help please!?!? this isnt a bloody router problem cause I've used the thing since January without hardly any problems, then in the last week my connection magically drops.....but oh no, its not NTL's fault, its my router :/

Sorry if I'm losing my rag but you cant blame me, I've so far wasted nearly an hour and a half on the phone to "Broadband Technical Support" - both calls covering the same thing, can you do ipconfig, why is your ip strange, are you using a router, oh it's the routers fault". Is it so hard to ask to be put through to someone @ NTL Tech Support that isnt reading from a script and that knows what I'm talking about??

Please someone help me, I can provide my MAC address in PM or whatever, please someone help! :[

---------- Post added at 14:52 ---------- Previous post was at 14:37 ----------

My router is a Belkin F5D5231-4 Router (version 1101)

do you think its my router not being able to handle 10mbit so it keeps disconnecting me?

10-12-2005, 13:52	#11
Simcut Inactive Join Date: Feb 2004 Location: Hertford, Hertfordshire Age: 44 Services: 120mbit Virgin Media Cable Sky Digital Package (Sky+) Posts: 691	Re: Cable Modem, Internet & Router Problem I just got off the phone to Broadband Tech Support, spent 40 minutes going over the SAME ground as the previous phonecall, bloody useless, once again the Indian Tech Support office are as helpful as usual.... I am in NO way racist but my god, every phonecall I have there has been no help whatsoever and has just annoyed me even more. they (of course) suggested it was a problem with my router, despite me saying I had done checks without the router being connected and the problem still occured I was asked to disconnect the router for 2-3 days and to use the internet on 1 PC, they can f**k off if they think I am doing that ! I asked for an engineer to be called out to perform tests on my 120 modem and to replace it with a 250 and was told that a £25 charge would be involved for calling out an engineer. I AM AT THE END of my tether, can someone help please!?!? this isnt a bloody router problem cause I've used the thing since January without hardly any problems, then in the last week my connection magically drops.....but oh no, its not NTL's fault, its my router :/ Sorry if I'm losing my rag but you cant blame me, I've so far wasted nearly an hour and a half on the phone to "Broadband Technical Support" - both calls covering the same thing, can you do ipconfig, why is your ip strange, are you using a router, oh it's the routers fault". Is it so hard to ask to be put through to someone @ NTL Tech Support that isnt reading from a script and that knows what I'm talking about?? Please someone help me, I can provide my MAC address in PM or whatever, please someone help! :[ ---------- Post added at 14:52 ---------- Previous post was at 14:37 ---------- My router is a Belkin F5D5231-4 Router (version 1101) do you think its my router not being able to handle 10mbit so it keeps disconnecting me?