Quote:
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Originally Posted by JohnHorb
I know this is the 10MB thread, but, in fact, there are now 4 tiers - up to 1MB, up to 2MB, up to 5MB (stb customers only) and up to 10MB. Two things which are strange about this:-
1) The cost of the 5MB tier is the same as that of the 10MB tier.
2) All upgrades from one tier to another are free of charge EXCEPT 5MB to 10MB, which is subject to a £50 upgrade fee.
Anyone else think this is strange?
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Some of us have been quoted a free upgrade from STB to SACM by talking to sales, before the letter arrived.
As I see it, I'm paying for the top tier and have been since BB with NTL began (as a home user). I would expect to remain on the top tier because that's what I want and that's what I'm paying for.
My Pace box was swopped out for a Samsung when I requested the (free) upgrade to 3Mbps (from 1.5Mbps), free of charge - I was/am paying the premium price for a fast connection.
I have requested the upgade to 10Mbps so I really expect a free upgrade again.
The fact that the delivery service is different shouldn't be my problem. I'm still paying the premium price - I want the premium service.
That all sounds a bit bolshy when I read it back, it isn't meant to be like that, just calm, firm and polite.