Today I recieved my NTL "Xmas" card, for being a long standing premium member. The letter is really too much to write here . But contrary to some remarks on this forum, I would point you to the registration link to make an appointment to upgrade your STB/Modem where you can arrange the change over. I have 3M/bits STB, and they say the later Samsung box which was changed from Pace quite some time ago only supports up to 5M/bits.
http://www.ntlworld.com/toolsservices/forms/stb/..
Regards to all
Vichack Ps Some reports by members are not very accurate.