Ok just had my second STB installed and two problems, 1 is my power level has risen to -10.2 that is according to my modem and my box has not been activated not to mention I had problems with err5 being displayed on the front screen of the pace box?
The engineer did not check the powerlevels at all he refused and he also refused to wait until the box had booted up cause if he had he would have seen the box had an error!
Sign paperwork???????
They don't get you to sign anything!
He also refused to call and register my second box while in the room as me so I guess im going to have to spend a week on the phone again to CS with the usual reply give it 48 hours!
Ohhhh I managed to get rid of the err5 after several reboots and a few kicks!
---------- Post added at 15:53 ---------- Previous post was at 15:37 ----------
just done several speed tests and it shows my speed at being around 1MB - 3Mb
Update:
Just called customer services and downgraded my BB back to the two meg service. Now getting around 2MB, Don't see the point in paying near £40 for a BB service when their speeds are hiting around 1MB even less at times..