[Chrysalis]

The point I am making ignition, is that if Customer A in one part of england complains of slow speed and Customer B in a different area gets full whack, the blaim will be put on Customer A since it cant be ntl's fault as Customer B has no problems, most isp's I have seen tend to route people to london no matter where they live then out on the same external pipe, this way I have no problem with as long as it doesnt create a distortion between different area's.