I've got exactly the same problem. Just phoned tech support from my mobile as we dont have an ntl land line.
The tech support person tried to convince me that rebooting the pc and modem will fix my problem which I kindly questioned until I realised I was getting nowhere.
I was asked to call back when my connection is down again.
I've got an ntl:home 100 modem. The sync and ready lights are constantly flashing when the connection is offline.
Code:
Downstream Receive Power Level : 14.75 dBmv
Downstream SNR : 33.63 dB
Upstream Transmit Power Level : 41.00 dBmv
Not happy.
Can someone from ntl help???
Quote:
1)What, specifically, is your issue?
Cable modem dropping connection.
a) Is there a specific time that this issue is most prevalent?
Anytime of the day or night.
b) How long has this issue been going on? (days, weeks, months etc)
Months, but it's getting more and more annoying.
2) Do you have cable TV? If so, is there any reception degradation?
No ntl TV or any other services.
3) Have you contacted customer support about this problem? If so, what did they say?
Phoned tech support, tried rebooting all the equipment which ***temporarily*** allowed the modem to get a connection. But it is still dropping out every now and then.
4) What troubleshooting steps have you taken to resolve this problem? (aka: if you haven't tried to help yourself, why should *we* help you?)
Looks to me like its a power issue, not much I can do?
5 Who you are and what you have
a) Where in the country are you?
Wiltshire
b) What is your operating system?
XP
c) What is your home network setup? Provide details.
Linksys Wireless Router (BEFW11S4)
d) If you have more than one computer, is the problem occuring on all other machines?
Yes, the cable modem is loosing connection affecting all machines.
e) Are you running a firewall of any sort? Have you ever installed one? Did you try to turn it off during troubleshooting?
N/A
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