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Originally Posted by lakeybloke
Got this response from CS when I asked how they could justify charging SOME people for Modems, and not others:
Thank you for your recent e-mail as far as we are aware as a new contract is made when changing to a Cable Modem an installation charge is made however Sales may offer discounted installation. Please contact our sales team on 0800 183 1234.
Think I will stick to my 2meg now anyway, as the whole thing is such a farce.
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Why should changing from a STB to a SACM involve a new contract? When you sign up for broadband there is only the option to select a speed tier, not a method of delivery. There are several models of STB and several models of SACM and NTL decide which one you are allocated. The customer should not be penalised because NTL have supplied a delivery method which cannot cope with the services they are offering. As I understand things it is a change in billing systems when moving from STB to SACM but that should be NTL's problem, not the customers and the customer should not be expected to pay for it or be tied into a new contract.