Listen to this one...I phoned CS got through to a lovely Indian lady who told me that there was a fault in my area that started today hence I couldnt get 10mbit, I said I'm on an old modem, she said ''please sir wait until the 23rd December or until the fault is over today" So I said ok on the 23rd December, EVERYONE on EVERY modem will get 10mbit? She said yes sir everyone will LOL. So I referred her to
http://www.ntlworld.com/toolsservices/forms/cm/ she then paused and said, yes that is right sir, but if you please wait until the 23rd December you will get 10mbit. Funny how my modem is jammed smack on 5.5Mbit and others report 10mbit in my area o.O