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domtheboy · 08-12-2005, 12:50

Afternoon all !

I wonder if someone could enlighten me - I've just got off the phone to the NTL broadband helpdesk regarding a problem I'm having. Since Tuesday I've been unable to surf the net or send / receive email, even though I have been able to establish a network connection.

I'm on the 1 mb package via cable modem, and am using a Linksys cable modem / router to run a home network between two PCs. Basically what is happening (on both of the PCs) is that when I turn the computer on, the icon appears indicating that a network connection has been made. However, if I fire up IE or Outlook and try to surf or send a mail, nothing happens and after a delay I get a message stating that the "host could not be identified" (I'm paraphrasing as I'm on my PC at work at the moment, without access to the machines in question).

To cut a long story short, I called the helpdesk and they have booked an appointment for an engineer to visit on Saturday morning. The chap I spoke to said his tests were showing that the modem was offline, and that an engineer would need to check out my local "box" to see if there was a power issue affecting the line I am connecting on.

Can anyone give me any more info as to what this means ?

Cheers guys

Dom

08-12-2005, 12:50	#1
domtheboy Inactive Join Date: Feb 2005 Posts: 24	Modem appearing offline ? Afternoon all ! I wonder if someone could enlighten me - I've just got off the phone to the NTL broadband helpdesk regarding a problem I'm having. Since Tuesday I've been unable to surf the net or send / receive email, even though I have been able to establish a network connection. I'm on the 1 mb package via cable modem, and am using a Linksys cable modem / router to run a home network between two PCs. Basically what is happening (on both of the PCs) is that when I turn the computer on, the icon appears indicating that a network connection has been made. However, if I fire up IE or Outlook and try to surf or send a mail, nothing happens and after a delay I get a message stating that the "host could not be identified" (I'm paraphrasing as I'm on my PC at work at the moment, without access to the machines in question). To cut a long story short, I called the helpdesk and they have booked an appointment for an engineer to visit on Saturday morning. The chap I spoke to said his tests were showing that the modem was offline, and that an engineer would need to check out my local "box" to see if there was a power issue affecting the line I am connecting on. Can anyone give me any more info as to what this means ? Cheers guys Dom