[Barewolf]

Rang Up last week about the upgrade to the 10mb service and was told it wasnt available in my area yet. and that my broadband monthly charge would be halved untill i got the upgrade
today i recived a letter that the upgrade was now possible but that i could only recieve the 5mb upgrade on the set top box and that tech support would do this for me.
After speaking with tech support they said they couldnt do it and that the 5mb speed couldnt be reached through the set top box and if it can then costomer services have to upgrade me to the 10mb service but i shouldnt have to pay the £50 charge. I dont see why i should have to pay the £50 charge anyway as i was told my broadband payments would be halved for the next 2 months untill i could get the 10mb service. which works out at £50 anyway.
rang back sales and spoke to another person who i explained it all to, he said he would upgrade my service to 5mb while i was on the phone, i then checked to see if it was at 5mb but it wasnt, he then just put me through to a tech advisor again who told me the same thing as the first tech advisor, he then ran through my broadband and messing about with internet sites and speed tests only to tell me i was on the 3mb service which i already knew, i was on the phone to the 2nd technition for 50 minutes fiddling with my connection to get no where only to be told i had to speak to costomer services again. so i played hell.
What gets me is i told the technition that i had been on the phone for 50 minutes and he just said you havent.
Now I was told my bill for broadband would be halved for the next 2 months, which works out at about £50 which is what they want for the upgrade anyway. the tech guy stayed on the line while i talked to the sales woman and butted in a few times in my defence, it was funny at one point because she said i will upgrade you to the 10mb service now and the pakistani technition said "Thats it you do it, stupid" I had to laugh in my sleeve.
Anyway she said she would credit me back the 2 months i was promised which was 50 quid and that i could get the upgrade but i had to go through the online page. So now i wait until 15th December apparently.

What a nightmare......