[Tobiasboon]

Hey all,

I'm currently subscribed to the 3Mb/sec NTL broadband package and was looking forward to the "free upgrade" to 10Mb/sec. My modem is the NTL Home 120 (Ambit is it?) and I have been told that this modem should be able to download at 10Mb/sec with a firmware upgrade.

After noticing a slight speed increase I checked the speed at various different broadband speed test sites and was getting the full 512Kb/sec upload (roughly) but only just over 4Mb/sec download. So I checked the modem using the 192.168.100.1 address and in the Operation Configuration section I have the following listed:

Network Access: Enabled
Maximum Downstream Data Rate: 10240000 bps (seems right)
Maximum Upstream Data Rate: 512000 bps (seems right)
Maximum Number of CPEs: 1
Software Upgrade File Name: ntlhm120_ntl0002.cpr (this is the firmware upgrade I assume?)
Software Upgrade AdminStatus: ignoreProvisoningUpgrade (im not sure on this at all)
Software Upgrade OperStatus: completeFromMgt

After reading through this thread I noticed one partcular user with the NTL Home 100 modem had posted their Operation Configuration details and it was very similar bar the .cpr file name (ntlhm100 instead of ntlhm120), but also the Upgrade AdimStatus which wasnt on ignore but allow and the Upgrade OperStatus was listed as completeFromProvisioning. This person was getting the full 10Mb/sec service.

I obviously rang NTL tech support and they gave me the stock "its only a trial" and "its advertised as *upto* 10Mb/sec so you will not always get that speed". To me that sounded like a fob off. I assume my modem has been updated and I have tried various resets of my modem and router with no joy so far. What needs to be done and are the differences on my Operation Configuration screen the cause of the problem?

Any help would be much appreciated, thank you.