morning all,
Got a call from the engineer at 4:38pm to say that he would be at my house at 5pm. Come 5pm true his word he turns up. I mentioned to him that CS told me to box the old one ready for replacement but he wanted to test old one. As the fiber optic cable was laying loose he connected that to his little handheld device and noticed low power levels so got up and said i might as well replace the modem. so off he went and got out a new ntl:250 modem. he ran a few test and hey presto all works fine now.
Well done NTL
thats 2 occasions, in nearly 3 years, i've had to have an engineer out and twice they managed to fix the problem with causing any more problems
