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Originally Posted by BBB
I signed up through the website for 10mb broadband, I then phone them and ask why it's not working, I'm then informed that it doesn't start till January.
I've got my bill today that clearly says "10MB Broadband (75GB) £37.99 yet I don't have 10mb broadband! Can I dispute this?
Any advice?
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So you are paying for the top tier package which is the old 3Mb connection but now is listed as the "Up to 10Mb" connection but you want to dispute your bill because it's not 10Mb that you are getting? When did you sign up for your connection?